- Responding to customer WhatsApp, emails and social media from tools helpdesk
- Handling customer complaints and resolving issues effectively
- Identifying customer needs and offering suitable solutions
- Escalating complex issues to supervisors when necessary
- Following up merchant by means of Outgoing Message or Outgoing Call
- Make reports from customers for Complaint, Request and Inquiry cases
Requirements :
- Minimum 1 year of work experience as customer service (banking, fintech, ecommerce)
- Minimum D3
- Ready for shift work
- Advance to operating MS Excel/G-sheet Excel
- Customer Oriented
